From the moment you register at Jelbet, your information is a trust held with us. On this page, we explain clearly what data we collect, how it is stored, and with whom it may ever be shared.
From technical safeguards to policy commitments — here are a few key reasons why.
Welcome to Jelbet. Protecting your privacy is not just a legal requirement for us — it is a core part of our commitment to our members. Reading this Privacy Policy will tell you exactly what information we handle, how we handle it, and what rights you have.
This Privacy Policy applies to the Jelbet website (jelbet.best), mobile app, and all associated services. By using any Jelbet service, you agree to the terms of this policy.
The company operating Jelbet complies with international data protection laws. We are committed to respecting your privacy at every stage of collecting, storing, and using your personal information.
Important: When Jelbet makes significant changes to this policy, registered members are notified via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
We do not knowingly collect data from anyone under the age of 18. If this comes to our attention, the relevant data will be deleted immediately.
When you create an account, make a deposit, or contact support at Jelbet, you provide certain information directly. This includes:
When you use Jelbet, certain technical data is collected automatically. This is necessary to ensure the security and proper functioning of the platform.
Please Note: Jelbet never asks for information it doesn't need. If anyone contacts you claiming to be from Jelbet and requests your bank account number, card number, or OTP, it may be a scam. Report it to our support team immediately.
Jelbet uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:
Your basic information is used to create and maintain your account, process deposits and withdrawals, and provide access to games. This is a standard part of the service.
Jelbet is legally required to verify that all members are of legal age and that the identity information they have provided is accurate. The KYC process exists for exactly this purpose.
An automated system analyses your usage patterns to detect unusual logins, suspicious transactions, or attempts to create multiple accounts — all to keep every member safe.
When you contact support, having access to your previous conversation history helps resolve issues faster. That's why support history is retained.
By analyzing your gaming history, Jelbet may recommend games or relevant offers suited to your preferences. You can opt out of this feature at any time through your account settings.
Retaining certain data for a specified period to meet AML (Anti-Money Laundering) and other legal requirements is part of our legal obligations.
Jelbet does not sell or rent your data to third parties. However, limited information may be shared with specific parties under certain circumstances.
Core Principles: Before sharing data in any of the above cases, the relevant party is required to agree to uphold Jelbet's privacy standards. Jelbet maintains responsibility for the protection of your data even when it is handled by these parties.
For international data transfers, adequate protections are ensured in the recipient country. Where data is transferred outside the European Union, Standard Contractual Clauses or equivalent safeguards are applied.
Jelbet's website and app use cookies and similar technologies. Cookies are small data files stored in your browser.
Essential Cookies: Maintaining login sessions and storing security tokens are essential for the platform to function – these cannot be disabled.
Performance Cookies: Collects data on page load speeds and errors to help improve platform performance.
Functional Cookies: Remembers your preferred language, theme, and other settings so you don't have to reconfigure them each time.
You can disable non-essential cookies from your browser settings, though some features may not work as intended. You can also update your cookie preferences from within your account settings.
Jelbet follows industry-leading standards to protect your data. Our security measures are structured across multiple layers.
In the event of a data breach, Jelbet will notify the relevant regulatory authorities and affected members within 72 hours. While we maintain the highest level of security, no transmission over the internet can be guaranteed to be completely secure.
As a Jelbet member, you have several rights over your personal data, recognised under international data protection law.
To exercise any of your rights, email us at support@jelbet.best or reach out via live chat. We will respond within 30 days of receiving your request.
For complex requests, this timeframe may be extended to 60 days, but you will be notified in advance.
Limitations: Requests to delete data held under legal obligations cannot always be fulfilled. For example, AML regulations require transaction records to be kept for a defined period. In such cases, you will be given a full explanation.
Jelbet does not retain data longer than necessary. Each category of data has its own specific retention policy.
Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.
When an account closure is requested, any pending transactions and bonus settlements are completed first. After that, and excluding legally mandated retention periods, the remaining data is queued for deletion.
Jelbet strictly prohibits account registration for anyone under 18. Age is verified at sign-up, and KYC may be requested in suspicious cases. If any data from a minor is collected unintentionally, it will be deleted immediately.
Jelbet may occasionally feature third-party content, such as game provider demo pages. Those external sites operate under their own privacy policies, for which Jelbet is not responsible.
Jelbet may update this Privacy Policy from time to time. If any significant changes are made, you will be notified in advance by email or in-app notification. The date of the most recent update appears at the top of this page.
For any privacy-related questions or requests, please reach out to our Data Protection Team: support@jelbet.best – Write "Privacy Request" in the subject line.
Frequently Asked Questions from Members